O’Hara Advisory works with growth-stage companies to use the data they already have to find exactly where revenue is leaking, connect the signals, and build systems their teams can trust and keep improving.
Not ready to book? Run the 90-Minute Leaky Channel Audit first and see exactly where your growth is leaking.
Experience and insights work across brands and industry organizations including:
Most companies can feel the leak before they can see it. Revenue moves, customers come in, the team works hard — but the lift is not showing up the way it should.
New customers arrive, but the lift never shows clearly in revenue, retention, or margin.
Channel spend keeps rising, yet no one can say which customers stay, pay, and grow.
Every team brings a different report. Leadership decides from disconnected views.
Revenue is coming in, but there is no reliable way to see which customers are growing, stalling, or at risk.
The signals are already there. What is missing is a way to connect them into a picture your whole team can act on.
Not every company needs the full system on day one. Choose the path that fits where growth feels most strained right now.
Not sure which path fits? Try the free LTV Diagnostic below, or run the 90-Minute Leaky Channel Audit. Both are low-friction ways to find your leak before committing to a multi-week engagement.
Find your biggest customer value leak in minutes. Free.
The fastest, lowest-friction way to see where your customer lifetime value is leaking the most. No data entry, no platform, no call required. In a short self-assessment you can run on your own, you walk away knowing which part of your customer growth cycle is quietly draining the most long-term value, and where to focus first.
Start with the LTV Diagnostic →
Find the leaks. Create the roadmap.
For companies spending more to win customers, but still unsure which channels, segments, or offers are actually worth the investment.
Find the Leaks →
Turn customer signals into a working growth system.
For companies with customers, revenue, and growth pressure, but no clear way to see what is working, what is draining margin, and what customers need next. The Buildout turns those signals into a working system your team can own and act on.
Build Your System →
See where customers are ready to stay, grow, or drift.
For companies that know retention is a relationship, but do not yet have a clear way to see which customers are healthy, drifting, generating less revenue than they should, or ready for deeper engagement.
Strengthen Retention →
For companies that need executive data leadership, governance, or ongoing strategic support before, alongside, or beyond a defined customer growth engagement.
Explore Custom Advisory →Run the 90-Minute Leaky Channel Audit to see which channels are helping growth, which need fixing, and which may be quietly draining budget.
O’Hara Advisory leads the Buildout with your internal owners, turning customer and revenue signals into a working growth system your team can run confidently after the engagement ends.
The Customer Growth System Buildout is a 12 to 16-week guided engagement. Every Buildout is scoped to fit your data, team, and growth goals, so the work is practical, focused, and built to stick.
How the Buildout works
No new stack required before the work begins. O’Hara Advisory finds the useful signals already sitting inside your CRM, marketing, finance, support, and revenue systems. If something new would genuinely help, that conversation happens later, with a clear reason.
The system does not stop at who converted. It shows which customers stay, grow, and create margin over time. That view changes where you invest and what you stop funding.
Customers stay when the systems around them show they are understood, worth the company’s continued attention, and hearing back from it in ways that matter. O’Hara Advisory helps build those systems, not just measure the outcomes.
The Customer Growth Decision View replaces the competing reports with one shared picture. Leaders stop debating and start moving.
This is not a consultant-owned deck that gathers dust. O’Hara Advisory leads the work so your internal owners can pick it up, run with it, and build on it long after the engagement ends.
Companies know they want stronger customer relationships. Under growth pressure, those relationships often get buried under targets, channel decisions, leadership questions, and the next acquisition push.
Growth becomes predictable when you understand the behavior underneath it. O’Hara Advisory builds customer growth systems that surface those behavioral drivers, so your team can see why customers stay, grow, or drift before the numbers confirm it.
O’Hara Advisory brings the relationship back into view using customer behavior, revenue data, and behavioral science. The goal is not simply to prevent churn. It is to build systems that show customers they are understood, then turn those signals into better decisions about retention, expansion, and customer experience.
Retention is not a metric. It is the result of a company consistently showing its customers they matter.
Deep concentration in one vertical means we start at your level — not at slide one.
Pets create decade-long customer relationships. We help you price, retain, and expand them like the annuities they are.
Vet groups, grooming & boarding, pet SaaS, subscription retail, insurance — we know the benchmarks, margins, and pitfalls of each.
Consolidation, premiumization, and tech adoption are rewriting the category. We help operators get ahead of all three.
Case Study
Led a multi-year engagement integrating behavioral, demographic, and transactional data to answer one question: which customers are worth more than they cost to acquire, and how do we adjust our systems to acquire more of them?
Surfaced channel and product economics the company hadn’t seen before, including a sharp efficiency gap between digital and call-center acquisition, and between lifetime and annual purchasers.
Findings reshaped targeting strategy and informed a recommendation to redesign the web purchase experience for the highest-value buyer profiles.
Kerry O’Hara is a behavioral psychologist and customer growth strategist who spent two decades inside organizations like Nationwide, HP, and Disney before building the practice she wished had existed. She holds a PhD in Industrial-Organizational and Clinical Psychology, has been quoted in Pet Food Processing, and was profiled by Veterinary Advantage for her work on consumer behavior and industry strategy.
Every O’Hara Advisory engagement is principal-led. You work with Kerry directly, not a junior team, not a handoff. She builds customer growth systems for growth-stage companies, with deep recognized expertise in pet and animal health.
O’Hara Advisory helps companies identify which parts of their customer growth cycle are generating margin, which are stalling, and where growth is quietly losing strength. Then we turn those signals into a repeatable decision system leaders can trust, teams can use, and customers can feel through better experiences, stronger retention, and more meaningful growth.
No. The work starts with the data, tools, and customer signals you already have. If broader data infrastructure work is needed, O’Hara Advisory can help scope that separately.
Built with your team. O’Hara Advisory leads the method, structure, analysis, and implementation process so internal owners can take it forward independently.
Enter the numbers you already have. The self-directed calculator returns CAC, LTV:CAC, payback, and a clear Scale, Fix, or Cut recommendation — yours to keep and rerun anytime.
Run the Audit →